Shipping policy
Processing Time All orders are carefully prepared and dispatched within 1-3 business days. Please note that custom or made-to-order pieces may require additional time, which will be communicated at the time of purchase.
Shipping Methods & Delivery Times We ship via a trusted courier services to ensure your items arrive safely.
- UK Standard Delivery: 2-5 business days
- International Shipping: 7-14 business days (depending on destination)
Shipping Costs Shipping costs are calculated at checkout based on your location and selected delivery method. We offer free standard UK shipping on orders over £75.
International Orders We ship to select international destinations. Please note that customs duties, taxes, and fees may apply and are the responsibility of the customer. Delivery times may vary depending on customs processing.
Tracking All orders include tracking information, which will be sent to your email once your order has been dispatched.
Packaging Each piece from Coven Couture Collective is carefully packaged to ensure it arrives in perfect condition. Our delicate couture items receive special protective packaging.
Lost or Damaged Items If your order is lost or arrives damaged, please contact us within 48 hours of the expected delivery date at [your email]. We'll work with you to resolve the issue promptly.
Questions? For any shipping enquiries, please reach out to us at [your email] or through our contact page.